virtual receptonist

telephone answering

Never miss a call again with this flexible, affordable telephone answering service for your business.

Using my Telephone Answering & Virtual Receptionist Services means that your calls will still be answered during any office closures, staff shortages, during meetings, as well as any training and conference events!

Call Handling For:

♥ Tradespeople

♥ Hair & Beauty Salons

♥ Dentists & Clinics

♥ Estate Agents & Property

♥ E-Commerce & Fulfillment

♥ Accountants

♥ Business, Consulting & Management

♥ Charities

♥ Engineering & Manufacturing

♥ Hospitality & Event Management

♥ Training & Education

♥ Sports & Fitness

My Call Answering Service Can:

♥ Take messages

♥ Offer Customer Service & Advice

♥ Handle Queries and Complaints

♥ Screen Sales Calls

♥ Take Bookings

♥ Schedule Appointments straight into Calendars

Service Guarantee

This Call Handling Service is just like having a Receptionist in your office. Professional, experienced call handling at all times. An efficient and friendly service!

SAGE10

Up to 10 calls per month

£15/Monthly

Name, Number, Email & Message Taken
Free Set Up
English Speaking, UK Based
Call Transfer at Low Rates
Free Voicemail

LIME30

Up to 30 calls per month

£38/Monthly

Name, Number, Email & Message Taken
Free Set Up
English Speaking, UK Based
Call Transfer at Low Rates
Free Voicemail

OLIVE50

Up to 50 calls per month

£60/Monthly

Name, Number, Email & Message Taken
Free Set Up
English Speaking, UK Based
Call Transfer at Low Rates
Free Voicemail

Emerald100

Up to 100 calls per month

£115/ Monthly

Name, Number, Email & Message Taken
Free Set Up
English Speaking, UK Based
Call Transfer at Low Rates
Free Voicemail

Mint150

Up to 150 calls per month

£165/Monthly

Name, Number, Email & Message Taken
Free Set Up
English Speaking, UK Based
Call Transfer at Low Rates
Free Voicemail

Pear200

Up to 200 calls per month

£210/Monthly

Name, Number, Email & Message Taken
Free Set Up
English Speaking, UK Based
Call Transfer at Low Rates
Free Voicemail

PAYG

PAY AS YOU GO SERVICE

£1.50/PER CALL

Name, Number, Email & Message Taken
Free Set Up
English Speaking, UK Based
Call Transfer at Low Rates
Free Voicemail

BESPOKE

TAILORED TO YOUR SPECIFIC REQUIREMENTS

£TBA

Name, Number, Email & Message Taken
Free Set Up
English Speaking, UK Based
Call Transfer at Low Rates
Free Voicemail
Customer Service, Advice & Complaints
Take Bookings and Orders
Schedule Appointments
Update Internal Systems (CRM)

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How it works

First of all, choose a call handling package that suits your business needs.

I will provide you with a dedicated telephone number which you then divert your phone to.

All telephone calls will be answered within 3 rings, in a professional manner – as if I was sat in your premises. Full contact details will then be taken, along with a message. Messages will be emailed to you. Alternatively, you may want some calls to be transferred to your mobile phone or landline or, another colleague.

So, whether you just need an overflow system to take messages when your’re busy or, you want a full-time Virtual Receptionist – your customers will still get the help they need. Furthermore, have assurance that your calls will be handled promplty by a real person.

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Why Use Headway VA

♥ Professional, polite & curteous telephone handling

♥ Telephone Answering in your Company name

♥ No tied-in contracts

♥ No set up fee

♥ FREE Voicemail Service for Out of Hours

♥ Calls Transferred and announced to yourself or a colleague

♥ Pay As You Go Option

♥ Bespoke packages tailored to your exact requirements.

♥ Full Customer Service Experience packages available

FAQ’s

Below, you will find the answers to some of your questions you may have about my call answering service.

If you have any additional questions – please get in touch –

CALL 0330 223 2136!

i want to sign up - what do I need to do?

Excellent! First of all, decide which package suits best to your business – depending on how many calls you usually get for your business. Then, contact me on 0330 223 2136 to put the wheels in motion!

What information do you need from me?

All I need is your business details and any phone numbers needed for any call transfers.

how do the packages work?

Once you have decided which package is right for you – an invoice will be sent. It’s worth noting that you will also receive a report each month of all calls received. Additionally, you will see the calls that have been transferred. These charges will be added to your next invoice.

how do i receive my messages?

All messages will be emailed to you.

What hours do you cover?

My call answering service is available between 9am – 5.30pm. Any out of hours calls will go through to Voicemail whereby I will pick up any left messages and call back any missed calls.

Am i tied into a contract?

Nope. No tied in contracts, for the reason of your business may change from month to month. Meaning, this telephoe answering service is flexible. All you would need to do is sign an Agreement which confirms our partnership. You can end the agreement with 1 weeks notice.

what if i need more than just the call answered and a message taken?

No problem. I offer a full Customer Service experience which means I can help resolve complaints and any queries. Answer any questions relating to your services or products. Take bookings for any events. Co-ordianate stock and deliveries. Even schedule appointments straight into your calendars.